Frequently Asked Questions
Why choose Libraryllc.com?
We believe in the open source community and believe that WordPress should be available and affordable to all. Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young. We are providing a third way by redistributing the code without any unneeded extras.
How many sites can I use the plugin or theme on?
As many as you like. The plugins and themes are GPL licensed so you can use them as often as you like on as many sites as you like. Got a friend who’s building a site? Go share them with your friend. Seriously, there are no catches.
How can you offer the products at such low prices?
All WordPress and Joomla items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so.
Your membership or individual purchase(s) to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowd-funding helps to keep prices low and we can then pass this benefit on to you. Our ‘about us’ page explains things in more detail.
Is support included? or Do Libraryllc.com Provide Support?
Basically Not. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask us for paid help.
Not offering support is the way in which we are able to offer the products at a discounted price.
Are there any restrictions on the number of downloads?
Unfortunately, we’ve had to take another look at this because we felt the fair use policy was being abused. We maintain a Fair Use Policy:
- Subscribers of “Monthly” plan can download 20 files per day.
- Subscribers of “Personal” plan can download 25 files per day.
- Subscribers of “Business” plan can download 30 files per day.
- Subscribers of “Developer” plan can download 35 files per day.
- Subscribers of “Agency” plan can download Unlimited files.
Are these 100% genuine products?
Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We just download from them and redistribute to you. The downloads are not altered in any way.
Can I keep the plugins/themes after my subscription has ended?
Definitely. Under the GPL license, you’re free to keep them if you want. The only thing to be aware of is that if you want access to any future updates then you’ll need to have an active subscription with us. And the single purchase comes with Life Time Updates!
Do you provide updates to the products?
Yes. As soon as we are notified about an update, we go and download it from the author and update it on our site. We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
You can also see our regular updates by visiting our Update page
Can I get a refund or money back?
No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at Libraryllc.com are non-refundable and any request or dispute will be rejected without any communication. Though we can assure you of best possible 24*7 access to our website, but sometimes downtime can happen which may hamper services. Furthermore, if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?
Can I request a theme or plugin via your site?
If it’s GPL then we can try! Drop us a line using Request From and let us know what item(s) you would like adding to our directory. We try and bring new items into the site each month based on how many users are requesting the item. Look forward to hearing from you.
An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site. Looking for guidance on how to bypass the Gravity Forms license? or How To Update a plugin or theme manually?
Do ThemeCrack Provide License Keys?
We can’t and won’t provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates or support from their authors.
Can I cancel anytime?
Of course. You’re not locked into anything. You can cancel your subscription by logging into the member’s area and visiting the subscriptions link. If you have any problems then let us know and we’ll be happy to cancel it for you. No questions asked. Even most of our membership Basically for a one-time payment.
Can I use a download manager?
We would recommend that you do NOT use a download manager to download files. Download managers send multiple requests and create multiple connections to the server in a short space of time. The server has no way of knowing that the traffic is generated by software and so each request will count as a download and may result in you exceeding any download limits that are in place.
Plugin or Theme version outdated. Can I request a new version?
Definitely, You can request for an update from the product individual page you will find a button “Click To Request Item Update!”(if you are logged in user) Or you can open a ticket, and we will update asap on a business day. ( Normally in less than 24 hours, except holidays period )
How to hide plugin updates and license activation warnings on my WordPress website?
You can use this plugin WP Hide Plugin Updates and Warnings ( Very useful )
I’ve created a ticket, how long you respond to it?
We will reply to your ticket within 24 hours (In a rare case, can be longer) and only in business day (Monday – Friday).